Privacy Policy

Last updated: October 24, 2025

1. Introduction

ProScape AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered landscape design service available at proscapeai.com.

2. Information We Collect

Personal Information

  • Account Information: Name, email address, and Google account information when you sign up
  • Subscription Data: Billing information, subscription plan, and usage limits
  • Usage Information: Number of API calls, generated images, and feature usage

Image Data

  • Uploaded Images: Photos you upload for landscape design transformation
  • Generated Images: AI-processed results and design outputs
  • Drawing Data: Mask areas and design sketches you create

Technical Information

  • Device Information: Browser type, operating system, IP address
  • Analytics Data: Page views, session duration, feature interactions (via Umami Analytics)
  • Cookies: Authentication tokens and session management data

3. How We Use Your Information

  • Provide AI landscape design services and image processing
  • Manage your account, subscription, and billing
  • Track usage limits and API call quotas
  • Improve our service quality and user experience
  • Send important service notifications and updates
  • Comply with legal obligations and prevent fraud

4. Information Sharing and Disclosure

Third-Party Services

  • AI Processing: We use Replicate and FAL APIs for image processing
  • Cloud Storage: Cloudflare R2 for storing generated images
  • Authentication: Google OAuth for secure login
  • Payment Processing: Polar for subscription management
  • Analytics: Umami for privacy-focused website analytics
  • Customer Support: Crisp chat widget for real-time customer support and communication. Crisp may collect chat messages, email addresses, and browsing information to provide support services. For more information, see Crisp's Privacy Policy

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Secure HTTPS encryption for all data transmission
  • Regular security updates and monitoring
  • Limited access to personal data on a need-to-know basis
  • Secure cloud infrastructure with industry-standard protections

6. Data Retention

  • Account Data: Retained while your account is active and for 2 years after deletion for legal compliance
  • Generated Images: Stored until you delete them or close your account
  • Usage Logs: Retained for 12 months for service improvement and billing purposes
  • Analytics Data: Anonymized and retained for 24 months

7. Your Rights (GDPR & CCPA)

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Delete your personal data ("right to be forgotten")
  • Portability: Export your data in a machine-readable format
  • Objection: Object to processing of your personal data
  • Restriction: Limit how we process your personal data

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Authentication and session management
  • Remembering your preferences and settings
  • Analytics to understand how our service is used
  • Improving website performance and functionality
  • Customer support chat functionality (Crisp chat widget)

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features, including customer support chat.

9. International Data Transfers

Your data may be processed in countries outside your residence, including the United States. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) and adequacy decisions, in compliance with GDPR and other applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected].